Customer Service Policy

Policy Objectives

The Customer Service Policy for tushbaby.it.com establishes consistent service standards for all pre‑sale, in‑order and after‑sale enquiries. Our support framework is designed to resolve shopper concerns quickly and deliver dependable assistance for everyone shopping on our baby‑gear platform.

Available Support Contact Channels

Different email addresses are assigned to distinct categories of enquiries to speed‑up response handling: Press‑related and brand collaboration enquiries: press@tushbaby.it.com Shopping questions, order‑related problems and return‑refund applications: support@tushbaby.it.com Wholesale‑based purchases and bulk partnership discussions: wholesale@tushbaby.it.com Our team aims to reply to incoming messages during regular business hours.

Pre‑Sales Service Standards

Our support representatives are ready to answer your pre‑purchase questions including product specifications, sizing guidance, material information, active discount promotions and shipping conditions. We share factual product details and helpful buying suggestions so you can shop with full clarity before placing your order on tushbaby.it.com.

During‑Order Service Standards

After checkout, you may reach support if you require address edits, order status updates or shipment‑related help. Our team follows our commitment to ship all confirmed orders within the 1‑3‑day processing window. Real‑time order tracking will be accessible once your goods leave our warehouse.

After‑Sales Service Standards

Every completed purchase on tushbaby.it.com comes covered by our complete after‑sales benefits: 60‑day free‑return window, 5‑10‑day refund processing, free site‑wide shipping and free‑return shipping. If you encounter damaged goods, shipping errors or quality concerns, our customer service team will investigate your case and offer suitable solutions such as exchanges or refunds, staying in contact until your issue is fully resolved.

Feedback and Complaint Handling

Should you feel unsatisfied with products or service quality, submit your feedback through our support email channel. All customer comments will be recorded, reviewed and answered. Insights from shoppers help us refine workflows and lift service quality across tushbaby.it.com.