Refund Policy

Policy Overview

This Refund Policy has been created by tushbaby.it.com to clearly define our return, inspection and refund procedures for all products bought on our platform. These terms protect buyer interests and explain responsibilities for both shoppers and our business for all post‑purchase requests.

Eligibility for Returns

We operate a 60‑day return window starting from the day you receive your package. Within this period, you may submit a return request if you are unsatisfied with your purchase, if an item does not match its description or if non‑human‑caused quality defects appear. Returned merchandise must arrive back in unused condition, with its original packaging and all included accessories intact so the product can be resold. Certain clearly marked clearance or custom‑made goods are excluded from the standard return offer.

Free‑Return Benefits

All qualified return applications submitted on tushbaby.it.com include free return shipping costs. You will not be required to pay fees to send items back to us. Once your return application has been reviewed and approved, we will send you clear instructions for sending your goods back. Our refund procedure begins immediately after our warehouse receives and inspects your returned package.

Refund Processing Timeline

After successful inspection of returned goods, refunds will be processed within 5‑10 business days. Funds will be sent back to your original payment method. The exact moment funds appear back in your account will depend on your payment provider’s internal processing schedules. Refunds for orders that do not require item return, such as quality‑related compensation, follow the same 5‑10‑day processing schedule.

How to Submit a Refund or Return Request

You can start a return‑refund application via your order dashboard on tushbaby.it.com, or send your request directly to our support email support@tushbaby.it.com. When submitting your application, include your order number and supporting photos of your product if requested. Follow the steps provided by our team to finish your return.

Exceptions for Denied Returns

tushbaby.it.com reserves the right to decline return‑refund applications if your request arrives after the 60‑day window, if items show clear signs of accidental damage, missing components or heavily damaged packaging. We also maintain rights to respond appropriately to cases of repeated or malicious return behaviour.